Business Customer Care
Direct Energy makes it easy to get the help you need so that you can get back to business. We have created a world-class customer care team, Direct Care, to ensure that you receive the level of service that you deserve.
Contact Us
Emergency Information
Feedback
Becoming Our Customer
We can show you what you are paying today and what you could be paying tomorrow. Call us for a customized quote designed with your business objectives in mind.
Think of this as your direct line to Direct Energy.
| By Phone: |
1-800-260-0300
Monday through Friday
8:30 a.m. – 5:00 p.m. EST |
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| By Online Form: |
Click here |
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| By Fax: |
1-866-500-9040 |
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Direct Energy Customers
By phone, email, fax or by mail – our customer service team is ready to respond.
| By Phone: |
1-866-809-9143
Monday through Friday
8:30 a.m. – 5:00 p.m. EST |
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| Email: |
customercareus@directenergy.com |
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| By Fax: |
1-866-500-9040 |
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| Mailing Address: |
Direct Energy
101 Barnes Road, Suite 301
Wallingford, CT 06492 |
Emergency Information
In case of a power outage or other electricity emergency, please call your electricity utility.
Feedback
Your business is important to us. If you have comments or questions, we want to hear from you.
Page Last Modified: November 22, 2006
