We always strive to deliver our best possible products, services, and support available and our 8-Point Promise is proof of this commitment. It ensures that each and every customer visit is a perfect visit.

POINT 1: We promise to arrive on time* and ready to work.
We will arrive when we say we will. If not, we'll call to let you know. We'll be wearing a professional uniform and we'll display our photo identification prior to entering your home.

POINT 2: We promise to clearly outline the work we'll do.
After careful examination, the work to be completed will be described and if there are any costs, you will be informed and an estimate will be provided.

POINT 3: We promise a safe and clean workspace.
Our work is always conducted safely. And because we respect your home, we'll place protective coverings around the work area when appropriate, keep the workspace clean, and ensure your safety and the safety of our workers at all times.

POINT 4: We promise to be professional and efficient.
Our Home Service Specialists are required to have proper certification and licenses and continually participate in industry-leading training. Whether it's installation, maintenance, or removal, we will complete our work in a professional and efficient manner.

POINT 5: We promise to use state-of-the-art diagnostics where applicable.
Where necessary, we'll deploy whatever additional equipment or resources required to help diagnose and solve problems. From real-time, online diagnostic tools and support to our 8- Point Diagnostic Checklist, we utilize a variety of additional measures to ensure we are providing the best possible solutions.

POINT 6: We promise to check our work.
Once complete, we'll check our work for maximum efficiency and errorless operation.

POINT 7: We promise to give you honest advice.
As trusted experts with over 150 years experience, we don't just give you the best advice for your home, family, and budget, we give you variety of options.

POINT 8: We promise to be accountable.
If any of these steps are not completed to your satisfaction or if you're unhappy with any element of your service, we're accountable.

*If we cannot arrive on time, we will call to let you know.